1 Who We Are

SAM Trading Co. L.L.C is a UAE-registered company specialising in the trading and supply of building and construction materials. We operate from:

• Company Name: SAM Trading Co. L.L.C
• Office Address: Buhaleeba Plaza, Office 503A, Dubai, United Arab Emirates
• Email: info@samtradingco.com
• Phone: +971 56 788 8077
• Website: samtradingco.com

We are the data controller responsible for your personal information collected through this website.

2 Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you contact us through our website contact form, by email, phone, or WhatsApp, we may collect:

• Full name
• Company name
• Email address
• Phone number / WhatsApp number
• Delivery address or project location
• Product enquiry details and specifications
• Any other information you voluntarily provide in your message

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address and browser type
• Pages visited and time spent on the site
• Device type and operating system
• Referring website or search engine

This information is collected through standard web server logs and third-party analytics tools such as Google Analytics.

3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotations for products and services
• To process and fulfil orders and arrange logistics
• To communicate with you about your enquiry or order status
• To improve our website and user experience
• To comply with legal obligations under UAE law
• To maintain records of business transactions as required by law
• To send you relevant updates or promotional materials, only where you have given your consent

4 Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Website hosting and technology providers (WordPress.com)
• Email and communication service providers
• Logistics and freight partners (only order-relevant details)
• Analytics platforms (Google Analytics — anonymised data only)

These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by UAE law, regulation, legal process, or governmental authority.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred.

5 Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our site (e.g. Google Analytics). Data is anonymised.
• Preference Cookies: Remember your settings and preferences for future visits.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit allaboutcookies.org.

6 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by UAE law.

• Enquiry data: Retained for up to 3 years from the date of last contact
• Order and transaction records: Retained for a minimum of 5 years in accordance with UAE commercial law
• Marketing communications: Until you withdraw consent or unsubscribe
• Website analytics data: Retained for up to 26 months (Google Analytics default)

When your data is no longer required, we will securely delete or anonymise it.

7 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information, subject to legal obligations
• Right to Object: Object to the processing of your information for marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time
• Right to Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@samtradingco.com. We will respond within 30 days of receiving your request.

8 Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

• Our website is served over HTTPS (SSL/TLS encryption)
• Access to personal data is restricted to authorised personnel only
• We use reputable, security-certified hosting and communication platforms
• We regularly review and update our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9 Third-Party Links

Our website may contain links to third-party websites, including social media platforms, logistics partners, or reference resources. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

The inclusion of a link on our website does not constitute an endorsement of that website or its privacy practices.

10 Children’s Privacy

Our website and services are intended for business and professional use and are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

If you believe we have inadvertently collected information from a minor, please contact us immediately at info@samtradingco.com and we will take steps to delete that information.

11 Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: